If something's wrong, we'll make it right.

• You received the wrong item, or something was missing.
• There's a genuine quality problem with the food.
• Your order wasn't delivered and it wasn't down to a wrong address or no one being available.

Fresh food is perishable. Once we've started preparing your order, or it has been delivered, we can't accept a change of mind.

• Wrong address or phone number given, or no one available to receive the order.
• Allergies or dietary needs we weren't told about before ordering.

WhatsApp or call us on +254 758 996 440 as soon as possible after delivery or collection, ideally within a few hours, with your name, order reference and photos of the issue. You can also email support@foiskitchen.com.

Depending on the issue, we'll offer a replacement, credit on your next order, or a refund. Refunds go back to the M-Pesa number you paid from, as soon as we've confirmed the issue.

You can cancel for a full refund before we start cooking. Once your food is on the cooker, the order can't be cancelled.

A deposit secures your date and lets us buy ingredients and book staff. If you cancel early, we refund the deposit less any costs already incurred. Cancellations close to the event, or after shopping has been done, may not be refundable. Changes to guest numbers are welcome up to the cut-off on your quote.

You can pause, skip or cancel upcoming meals as long as you tell us before we shop and cook for that batch. Meals already prepared can't be refunded. Paid-for meals you cancel in time are refunded or carried over, whichever you prefer.

This policy doesn't affect your rights under the Consumer Protection Act, 2012. See also our Terms of Service.