Terms of Service

The simple rules behind every plate.

By placing an order with Foi's Kitchen, you agree to these terms. Last updated 28 September 2026.

Who we are

Foi's Kitchen is a home-style catering, meal-prep and food-ordering kitchen based in Kilimani, Nairobi, Kenya. We cook and deliver across Nairobi. Reach us on +254 758 996 440 (calls and WhatsApp) or support@foiskitchen.com.

1. Orders & payment

Online orders, quotation requests and meal-prep plans are sent to us by email or WhatsApp. An order is confirmed only once we've replied to confirm it and payment or the agreed deposit has been received, usually by M-Pesa.

Prices are in Kenya Shillings. They may change, and may vary with the size of the order and the services requested. The price we confirm with you is the price you pay.

2. Pre-orders, catering & meal prep

Pre-orders and catering bookings must be made within our notice period. Large or customised orders may need a deposit before we buy ingredients. Catering quotes are valid for the period stated on the quote. Meal-prep plans run for the number of meals agreed when you sign up.

3. Cancellations & refunds

Cancellation and refund eligibility depends on how far preparation has gone. Deposits may be non-refundable where costs have already been incurred.

Fresh and perishable food cannot be returned once it has been prepared or delivered, except where it is wrong, faulty or not delivered.

Full details are in our Refund & Cancellation Policy.

4. Delivery & collection

Please give an accurate address and phone number and be available to receive your order. Delivery charges may apply depending on location. Delivery times are our best estimate. We aren't responsible for delays beyond our reasonable control, such as severe traffic, weather or road closures.

5. Allergies & dietary needs

Tell us about any allergies or dietary needs before you order. We take reasonable care, but our kitchen handles many ingredients, including nuts, gluten, dairy, eggs and seafood, so we cannot guarantee an allergen-free environment.

6. Food quality & complaints

If something isn't right, tell us as soon as possible after delivery or collection, with photos where you can, so we can look into it and put it right.

7. Website content

Menu items, photos, descriptions, prices and availability may change without notice. Everything on this website belongs to Foi's Kitchen and may not be copied without permission.

8. Privacy

We use your details to handle orders, provide our services and keep in touch, as set out in our Privacy Policy.

9. Liability

We take reasonable care preparing and delivering every order. We aren't responsible for losses caused by things beyond our reasonable control. Nothing in these terms removes rights you have under the Consumer Protection Act, 2012.

10. Disputes & governing law

If you're unhappy, please talk to us first — most things are fixed with one message. These terms are governed by the laws of Kenya, and any dispute will be handled by the courts of Kenya.